Refund policy

Return and Refund Policy

Thank you for shopping at magma!

We take great pride in the quality, craftsmanship, and design of our garments, which are proudly crafted in Ukraine. Your satisfaction is incredibly important to us. If you are not entirely happy with your purchase, we are here to help you resolve it quickly.

1. Return Conditions & Timeframe

You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be unworn, unwashed, in the same pristine condition that you received it, and with all original tags and packaging intact.
Exclusions: Customized, custom-tailored, or personalized items cannot be returned or exchanged unless they arrived damaged or defective.

2. International Shipping & Returns (USA & Global)

Because our production and design studio is based in Ukraine, please review our return shipping guidelines carefully:

Return Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
Import Duties & Fees: Any original customs duties, taxes, or import fees paid at the time of delivery are non-refundable.
Recommendation: We strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a valid tracking number.

3. Refunds and Payments (via Western Bid)

To provide a secure and reliable checkout process for our international customers, our store is integrated with the Western Bid™ e-commerce platform.

Processing Your Refund: Once your return is received, inspected, and approved by our quality control team, we will process your refund immediately.
Payment Statement Notice: Approved refunds will be issued back to your original method of payment (PayPal, Credit, or Debit card). Because Western Bid acts as our official Merchant of Record, your refund will appear on your bank, credit card, or PayPal statement under the name "WESTERN BID" (matching your original purchase statement).
Refund Timeframe: It typically takes 5 to 10 business days for the refund to reflect on your account, depending on your financial institution.

4. Damaged or Defective Items

If your garment arrived damaged, defective, or if you received the incorrect item due to our error, please contact us within 3 days of delivery.

Email us at support@magmaclothes.studio with your order number and clear photos of the defect.
In these cases, we will gladly arrange a replacement or issue a full refund, covering all associated shipping expenses.

Contact Us

If you have any questions regarding how to return your item, sizing concerns, or shipping methods, please reach out to our team:

Email: support@magmaclothes.studio
Store Website: magmaclothes.studio